Your Privacy at okbate

1. Information We Collect

okbate collects personal information from players through several channels: directly when you register an account, when you engage with our customer support team, when you make deposits or withdrawals, and automatically through your use of the platform. This section describes each category of data we collect and the circumstances under which it is gathered.

Information You Provide Directly

When you create an account on okbate or update your profile, you provide us with the following information:

• Identity Information: Full legal name, date of birth, gender, and nationality.
• Contact Information: Email address, mobile phone number, and residential address (including district, city, and postcode within Bangladesh).
• Account Credentials: Username and encrypted password. We never store your password in plain text.
• Verification Documents: Copies of government-issued identification (such as your National Identity Card or passport), proof of address documents, and payment method verification materials submitted during the KYC process.
• Payment Information: Mobile financial service account numbers (bKash, Nagad, Rocket, Upay) and bank account details used for deposits and withdrawals. Full payment credentials are handled by our payment partners and are never stored on okbate servers in raw form.
• Support Correspondence: The content of any messages, emails, or live chat conversations you have with our support team, including any attachments or screenshots you provide.

Information Collected Automatically

When you access and use the okbate platform, our systems automatically record certain technical and behavioural data:

• Device and Technical Data: IP address, device type and model, operating system, browser type and version, screen resolution, and device identifiers.
• Usage Data: Pages visited, features used, games played, bets placed, session duration, login timestamps, and navigation paths through the site.
• Transaction Data: A complete record of all deposits, withdrawals, bonus credits, bet placements, game results, and account balance changes associated with your account.
• Cookie and Tracking Data: Data collected through cookies and similar technologies as described in Section 4 of this policy.
• Location Data: General geographic location derived from your IP address. We do not collect precise GPS-level location data from mobile devices.

Data from Third Parties

In some circumstances okbate may receive personal information about you from third parties. This includes identity verification data from KYC providers, fraud and risk signals from payment processors, and technical analytics from platform infrastructure partners. We handle all such data under the same standards described in this policy, regardless of its source.

2. How We Use Your Data

okbate uses the personal information we collect for defined operational and legal purposes. We do not use your data for any purpose that is incompatible with the reasons for which it was originally collected. The following table summarises the primary purposes for which we process your data and the lawful basis on which each processing activity rests.

Marketing Communications

If you have opted in to receive promotional content from okbate, we may send you emails or SMS messages about new games, seasonal promotions such as those tied to Eid, Pohela Boishakh, or IPL and BPL cricket seasons, and personalised bonus offers. You may withdraw your consent and unsubscribe from marketing communications at any time by adjusting your notification preferences in your account settings or by contacting our support team. Unsubscribing from marketing messages will not affect the delivery of transactional and account-related notifications, which are sent as part of the core service.

Automated Decision-Making

okbate uses automated systems to assist in fraud detection, responsible gaming intervention, and account risk assessment. Where a significant decision about your account is made solely through automated processing — such as an automated account flag — you have the right to request human review of that decision. Please contact our support team to exercise this right.

3. Data Sharing & Third Parties

okbate does not sell, rent, or trade your personal information to third parties for their own commercial purposes. We share data only in the limited circumstances described below, and only to the extent necessary for each specific purpose.

Payment Service Providers

To process your deposits and withdrawals, we share relevant transaction and identity data with our payment partners. These include mobile financial service operators such as bKash, Nagad, Rocket, and Upay, as well as partner banks including Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. Each of these providers operates under their own privacy frameworks and is bound by contractual data protection obligations when processing data on our behalf.

Game Content Providers

Games available on okbate are powered by certified third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive anonymised session data necessary to deliver their games — such as a session token and game round identifiers — but they do not receive your full identity profile or payment details.

Identity Verification Partners

To fulfil our Know Your Customer obligations, we may share identity documents and personal information with specialist KYC verification service providers. These partners are contractually required to process your data only for the purpose of verification and to delete it within defined retention windows.

Legal and Regulatory Disclosure

okbate may disclose personal information to law enforcement agencies, courts, government bodies, or regulatory authorities where required to do so by applicable law, or where we believe in good faith that such disclosure is necessary to protect the rights, property, or safety of okbate, our players, or third parties. We will notify affected players of such disclosures where we are legally permitted to do so.

Business Transfers

In the event that okbate undergoes a merger, acquisition, or sale of assets, player data may be transferred to the acquiring entity as part of that transaction. Any such transfer will be subject to the same privacy protections described in this policy, and affected players will be notified in advance.

4. Cookies & Tracking Technologies

okbate uses cookies and similar browser-based technologies to operate the platform correctly, maintain your session while you are logged in, prevent fraud, and gather anonymised analytics about how the platform is used. This section explains the types of cookies we use and why.

What Are Cookies?

Cookies are small text files that a website places on your device when you visit. They allow the website to recognise your browser across a session or over multiple visits, and to remember certain information such as your login state or display preferences. They are not executable programs and cannot be used to access files on your device.

Cookie Categories Used by okbate

Managing Cookies

You can control and delete cookies through your browser settings. Most modern browsers allow you to block third-party cookies, clear all cookies on exit, or receive a notification before a cookie is stored. Please note that disabling strictly necessary or fraud-prevention cookies may prevent you from logging in or using certain features of the okbate platform correctly. Instructions for managing cookies are available in your browser's help section.

5. Data Security & Storage

okbate applies a layered set of technical and organisational security measures to protect your personal information against unauthorised access, accidental loss, alteration, disclosure, or destruction. While no online system can guarantee absolute security, we maintain a security posture that meets or exceeds industry standards for online gaming and financial services platforms.

Technical Safeguards

• Transport Encryption: All data in transit between your device and our servers is encrypted using TLS 1.2 or higher, ensuring that your login credentials, payment details, and personal data cannot be intercepted in transit.
• Password Storage: Account passwords are hashed using a strong one-way cryptographic algorithm. We never store passwords in plain text or in any reversible form.
• Access Controls: Access to systems containing personal data is restricted to authorised personnel who require it for their specific job function. Access is enforced through role-based permissions and multi-factor authentication for administrative access.
• Infrastructure Security: Our servers and databases are hosted on secured infrastructure with firewall protection, intrusion detection systems, and regular security patching.
• Payment Data Isolation: Full payment credentials are handled exclusively by our certified payment partners. okbate stores only the minimum payment reference data needed to reconcile transactions.

Organisational Safeguards

• Staff with access to personal data receive regular data protection training.
• Third-party vendors and partners are subject to data processing agreements that require equivalent security standards.
• We conduct periodic internal reviews of data access logs and security configurations.

Data Breach Response

In the event of a personal data breach that poses a risk to affected players, okbate will notify impacted individuals as promptly as practicable. Notifications will be sent to the email address registered on the affected account and will include a description of the nature of the breach, the data affected, and the steps we are taking to address it. We will also take immediate remedial action to contain the breach and prevent recurrence.

Data Storage Location

Player data is stored on secured servers. Where data is processed by third-party partners, those partners may be located outside Bangladesh. In all such cases, we ensure that appropriate data protection safeguards are in place through contractual mechanisms before any transfer occurs.

6. Your Rights Over Your Data

As a player on okbate, you hold a set of rights in relation to your personal information. okbate is committed to honouring these rights promptly and without placing unnecessary barriers in your way. To exercise any of the rights described below, please contact our support team via live chat or by emailing [email protected]. We will respond to all rights requests within 30 days of receipt.

Right of Access

You have the right to request a copy of all personal data that okbate holds about you. Upon a verified request, we will provide you with a structured summary of your data in a readable format, free of charge, within 30 days.

Right to Rectification

If any personal information we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update many details directly through your account profile; for changes to identity-critical fields such as your full name or date of birth, please contact support and provide supporting documentation.

Right to Erasure

You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and no other lawful basis applies. Please note that certain data must be retained for legal, regulatory, or contractual reasons (see Section 7), and erasure requests that conflict with these obligations may be partially declined. We will explain clearly any data that cannot be deleted and the reason why.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit it to another service provider where technically feasible. Contact our support team to initiate a data export request.

Right to Restrict Processing

In certain circumstances — such as where you contest the accuracy of your data, or where you have objected to processing and the outcome of that objection is pending — you may request that we restrict the processing of your data to storage only while the matter is resolved.

Right to Object

You have the right to object to processing carried out on the basis of legitimate interest, including profiling for fraud prevention or responsible gaming purposes. We will assess your objection and comply unless we can demonstrate compelling legitimate grounds that override your interests.

7. Data Retention Policy

okbate retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply as a general guide. Specific retention schedules may vary based on the nature of the data and the circumstances of your account.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with any individual. Where data is anonymised rather than deleted, it may be retained indefinitely for aggregate statistical purposes without any privacy impact to you as an individual.

Account Closure and Retention

Closing your okbate account does not result in the immediate deletion of all your personal data. Retention obligations described above continue to apply following account closure. If you wish to understand exactly what data is retained after closure and for how long, please contact our support team and we will provide a full breakdown specific to your account.

8. Updates to This Policy

okbate reviews this Privacy Policy on a regular basis to ensure it accurately reflects our data processing practices and remains current with any changes in applicable law. When we make material updates to this policy, we will notify active players via the email address registered on their account and post a prominent notice on the platform. The "Last Updated" date at the top of this page will always reflect the date of the most recent revision.

Continued use of the okbate platform following notification of a policy update constitutes your acceptance of the revised terms. If you do not agree to the updated policy, you must stop using the platform and may request account closure by contacting our support team. We encourage you to review this page periodically so that you remain informed about how we handle your personal information.

Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data okbate holds about you, our support team is available 24 hours a day, 7 days a week. You can reach us via live chat from any page on the platform, or by emailing [email protected]. We aim to respond to all privacy-related enquiries within 2 business days.